Accessibility
Approach
Challenge
At Renfe, we understand accessibility as a commitment we make directly to society to improve the benefits and enhance the quality of our transportation services. The removal of barriers in transportation that we have undertaken in recent years leads to universal transportation, for everyone, characterized by the creation of accessible environments.
Our approach to accessibility is comprehensive and cross-cutting; we aim to improve accessibility in all activities a person undertakes throughout the travel chain.
We aim to promote the development of the most revolutionary digital projects focused on improving universal accessibility in its three areas (physical, sensory, or cognitive). The goal is to enhance the customer experience by facilitating accessible travel for all.
What we're looking for
Challenge
Below are examples of potential solutions for this challenge; however, candidates may propose any solution not included as long as it aligns with the challenge:
- Solutions that enable facilitating accessibility at any point of the customer journey and can adapt to the customer’s profile.
- Accessibility solutions for communication and information so that groups of people with special needs can access information and make their train journeys with complete assurance.
- Solutions that enable integrated access to services for all customers, regardless of special needs due to reduced mobility, hearing, visual, or cognitive disabilities.
- Solutions that provide customers with real-time information about accessibility throughout their entire itinerary, offering different alternatives in case of breakdowns, incidents, or connections that may affect the accessibility of the planned route.
- Technical solutions to address structural accessibility shortcomings.
- Customer with special needs location system that allows real-time tracking of the services provided.
